We have three basic types of work for home positions; all are required
to provide customer service support.
Some positions are more sales or technically focused.
During the application process you will be asked to identify which of these positions most interests you
What are the advantages of working from home for Convergys?
Technical
All technology requirements must be provided by the employee and must be maintained in good working condition. All costs to meet these requirements, including repairs, monthly telephone, and internet charges are the responsibility of the employee and are not reimbursed by Convergys.
Personal Computer - Minimum Specifications
Internet - Minimum Specifications
Other Technical Requirements
Some positions are more sales or technically focused.
During the application process you will be asked to identify which of these positions most interests you
What are the advantages of working from home for Convergys?
- No commuting expenses, i.e. gas, parking, etc.
- Working from the comfort of your own home office
- Paid training
- Advancement opportunities
- Variety of schedules
Technical
All technology requirements must be provided by the employee and must be maintained in good working condition. All costs to meet these requirements, including repairs, monthly telephone, and internet charges are the responsibility of the employee and are not reimbursed by Convergys.
Personal Computer - Minimum Specifications
- Desktop or Laptop with Microsoft Windows Operating System (Apple/Mac, Chromebook, & Android systems are not compatible)
- 17” Monitor with 1280x1024 minimum resolution
- Intel or AMD processor (excluding all smartphone & tablet CPU’s)
- PC age (manufacture date) of less than 6 years
- 2GB RAM
- 12GB Free hard drive space
- 2 unused USB ports
- Wired Ethernet LAN. WiFi / Wireless is not permitted
- All peripherals must be wired. No wireless Keyboard, Mouse, or Headset
Internet - Minimum Specifications
- Cable or DSL ISP on approved list (Satellite/Wireless ISP’s are not permitted)
- Subscribed upload rate equal or exceeds 0.5 Mbps
- Subscribed download rate equal or exceeds 1.5 Mbps
- ISP must be highly stable with no packet loss and latency under 100ms
- Home Router with wired link to PC
- Convergys requires Internet not be used for non-work related purpose during working hours. This includes media streaming, gaming, or web usage by other members of household.
Other Technical Requirements
- Approved* Headset
- Approved* USB Thumb Drive
- Telephone with a mute button for use during training, team meetings and feedback sessions